Privacy Policy

Capital Western Real Estate LLC ("Capital Western," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you visit our website, submit an enquiry, interact with our advertisements, communicate with us, or use our real estate and related advisory services.

By using our website, submitting your information, or requesting our services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect personal information including:

• Full name
• Mobile and telephone number
• Email address
• Country of residence or nationality, where relevant
• Preferred method of communication
• Property preferences (type of interest, preferred location, investment or purchase budget, purchase timeline, investment objectives)
• Information relating to buying, selling, renting, or leasing property
• Mortgage or property financing requirements
• Information relating to property-based residency or investment enquiries
• Details voluntarily provided during calls, WhatsApp conversations, emails, meetings, or consultations
• Website and advertising interaction information
• IP address, browser information, device information, cookies, and similar technical data
• Marketing and communication preferences

Where necessary for a particular transaction or service, we may request additional information. We will seek to collect only information reasonably required for the relevant purpose.

2. How We Collect Your Information

We may collect personal data directly from you or through channels including:

• Our website and online enquiry forms
• Meta platforms, including Facebook and Instagram Lead Ads
• Google Ads and Google advertising services
• Social media platforms
• Property portals and listing platforms
• WhatsApp, telephone calls, and email communications
• Online and offline events, property exhibitions, and open houses
• Referrals and introductions
• Meetings with our property consultants
• Our customer relationship management (CRM) systems
• Third-party platforms through which you have requested property information or agreed to be contacted

When you submit your information through an advertising platform or third-party service, your information may also be subject to that platform's own privacy policy.

3. How We Use Your Personal Information

We may use your personal information to:

Real Estate Services

Provide information, advice, and assistance relating to purchasing property in Dubai or elsewhere in the UAE, selling property, renting or leasing residential or commercial property, off-plan property investments, secondary market transactions, property investment opportunities, and property valuation and market information.

Customer Consultation

Contact you to understand your requirements and recommend properties, projects, locations, or services that may be suitable for your stated needs.

Mortgage and Financing Assistance

Where requested, assist with property financing or mortgage enquiries and, where appropriate and permitted, introduce you to banks, mortgage consultants, brokers, or other financing service providers.

Capital Western Real Estate does not itself guarantee mortgage approval or financing unless expressly stated otherwise.

Residency and Property Investment Assistance

Provide general information and assistance concerning residency opportunities associated with property ownership or investment in the UAE and, where necessary, introduce you to qualified or authorized third-party service providers.

Any immigration or residency approval remains subject to the requirements and decisions of the relevant UAE authorities.

Communications and Follow-Up

Contact you through channels such as telephone, WhatsApp, SMS, email, or social media messaging to respond to your enquiry, arrange property viewings, provide property information, or follow up regarding services you have requested.

Marketing and Advertising

Where permitted by applicable law and based on an appropriate lawful basis, send you information concerning new property launches, available properties, investment opportunities, market updates, offers and promotions, open houses, property events, and other services relevant to your interests. You may request to stop receiving direct marketing communications at any time.

Analytics and Business Improvement

Analyze website activity, advertising performance, enquiries, customer preferences, and communication data to improve our website and services, measure advertising effectiveness, improve customer experience, understand market demand, optimize marketing campaigns, and prevent fraudulent or improper use of our systems.

4. Advertising Platforms and Lead Generation

Capital Western Real Estate conducts advertising and lead-generation campaigns through third-party platforms including Meta (Facebook/Instagram), Google Ads, social media networks, property portals, and digital advertising networks.

When you voluntarily submit a lead form through one of these platforms, the information you provide may be transferred to Capital Western Real Estate so that our team can contact you regarding the property, service, or investment opportunity in which you expressed interest.

These platforms may independently collect information about your use of their services under their respective privacy policies.

5. Cookies and Tracking Technologies

Our website and advertising services may use cookies, pixels, tags, analytics technologies, and similar tools to:

• Operate and improve our website
• Remember user preferences
• Understand website traffic
• Measure advertising performance
• Understand how users interact with our website
• Create relevant advertising audiences
• Measure conversions resulting from advertising campaigns

Depending on your location and applicable law, you may be provided with options to accept, reject, or manage certain categories of cookies through browser settings or provided cookie preferences.

6. Sharing of Personal Information

We may share personal information where reasonably necessary to provide our services or operate our business. Recipients may include:

• Capital Western Real Estate employees and authorized property consultants
• Property developers
• Property owners, landlords, sellers, or their authorized representatives
• Banks and financial institutions
• Mortgage brokers or mortgage consultants
• Property management companies
• Conveyancing or transaction service providers
• Professional consultants
• Technology and CRM providers
• Cloud hosting and data storage providers
• Communication platforms
• Marketing and analytics providers
• Advertising platforms
• Property portals
• Government or regulatory authorities where required by law
• Residency, immigration, or related service providers where requested by the customer

Information will only be shared where reasonably necessary for the relevant purpose, subject to applicable legal requirements and appropriate safeguards.

We do not sell personal information for monetary consideration.

7. International Data Transfers

Some of our technology, advertising, CRM, communication, cloud, analytics, or service providers may process or store information outside the United Arab Emirates.

Where personal information is transferred internationally, we seek to handle such transfers in accordance with applicable UAE data protection requirements and to use appropriate safeguards where required.

8. Data Retention

We retain personal information only for as long as reasonably necessary for:

• The purpose for which it was collected
• Providing requested services
• Maintaining appropriate business and transaction records
• Resolving disputes
• Establishing or defending legal claims
• Meeting legal, regulatory, compliance, accounting, or reporting requirements

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

9. Data Security

We implement reasonable administrative, organizational, and technical measures designed to protect personal information from unauthorized access, unauthorized disclosure, loss, misuse, alteration, or destruction.

Access to customer information is intended to be limited to employees, representatives, consultants, and service providers who require access for legitimate business purposes.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Your Privacy Rights

Subject to applicable UAE law and any relevant legal exceptions, you may have rights concerning your personal information, including the right to:

• Request access to certain personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information in certain circumstances
• Request restriction or cessation of certain processing activities
• Withdraw consent where our processing is based on your consent
• Object to or opt out of certain direct marketing communications
• Request information about how your personal data is being processed
• Exercise other data protection rights available under applicable law

We may need to verify your identity before responding to certain privacy requests.

11. Withdrawing Marketing Consent

You may request to stop receiving promotional communications from us at any time by:

• Using an unsubscribe option where provided
• Replying to a communication requesting removal
• Contacting your Capital Western Real Estate representative
• Contacting us using the details provided in this Privacy Policy

Please note that even after opting out of marketing communications, we may still contact you regarding an active enquiry, transaction, contractual matter, or other service you have requested.

12. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, platforms, developers, payment services, banks, property portals, or other external services.

Capital Western Real Estate does not control the privacy practices of independent third parties. We encourage you to review the privacy policies of those organizations before providing personal information to them.

13. Children's Privacy

Our real estate and investment services are primarily intended for adults. We do not knowingly seek to collect personal information directly from children for marketing or property investment purposes.

If we become aware that personal information relating to a child has been collected inappropriately, we will take reasonable steps to address the matter in accordance with applicable law.

14. Legal and Regulatory Disclosure

We may disclose or process personal information where reasonably necessary to:

• Comply with applicable UAE laws or regulations
• Respond to lawful requests from authorities
• Comply with court orders or legal proceedings
• Prevent fraud or unlawful activity
• Protect our legal rights
• Protect the rights, property, or safety of our customers, employees, or others
• Establish, exercise, or defend legal claims

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business or services, changes to our website or technology, changes to our advertising practices, or changes to legal or regulatory requirements.

The latest version will be published on our website together with the updated "Last Updated" date. We encourage users to review this Privacy Policy periodically.

16. Contact Us

If you have questions regarding this Privacy Policy, wish to exercise your privacy rights, or would like to make a request concerning your personal information, please contact:

17. Governing Framework

This Privacy Policy is intended to be applied in accordance with applicable data protection and privacy laws of the United Arab Emirates, including the UAE Federal Decree-Law No. 45 of 2021 Regarding the Protection of Personal Data, where applicable, together with other applicable UAE laws and regulations.